FAQ
Questions property managers ask
Does it work with my booking system?
Guests reach it by QR code, so it works alongside whatever you use today. During the pilot we connect it to your booking system so it can match guests to their stays, or work from a simple booking export if a direct connection isn't ready yet.
What about guests who don't use WhatsApp?
The same QR code can open the chat in a web browser, so nobody is left out and there's nothing to download.
Does it reply in the Airbnb or Booking.com inbox?
Not yet. Today it lives on WhatsApp and the web, where guests get instant replies during their stay. Booking-site inbox replies are on our roadmap.
Which languages does it speak?
It replies in the language the guest writes in, and sends your alerts in yours.
How much work is setup for my team?
Very little. You send us your house manual, house rules, the extras you sell and who to call for what. We build and test it, then you try it before any guest does.
What does it cost?
The pilot is free for 30 days. After that it's a monthly fee per apartment plus a one-off setup, agreed with you before the pilot ends. No surprises.
What happens to my guests' data?
Conversations are deleted after check-out and alerts after 30 days. We measure results with anonymous counts, never by keeping guest chats, and we sign a data processing agreement with you before any pilot starts.
Can the concierge promise a guest a refund or a discount?
No. It never promises, confirms or discounts anything that costs money. It can offer your extras and pass the request to you, and you decide.
Do guests know they are talking to an AI?
Yes. Guests are told they are chatting with an AI assistant, and anything that needs a person is handed to you.
Can it carry my brand?
Yes. Guests talk to a concierge under the name you choose, in your tone.
How many apartments does a pilot cover?
A pilot is 30 days, free, on 10 to 20 of your units.
Something we haven't covered? Write to [email protected].