A WhatsApp concierge for short-term rental property managers in Portugal. It answers from your house manual, offers your extras at the right moment, and only wakes you for what really needs you.
It sorts what it can, and tells you the rest.
Guests scan a QR code in the apartment and chat on WhatsApp, in their own language. Anything urgent reaches you straight away, written so you can act without opening the chat.
Rua da Rosa Concierge
online
- Hi, there's no hot water and we have an early flight tomorrow
- Sorry about that, let's sort it. The boiler is in the cupboard left of the kitchen sink. Is the small red light on?
- Yes it's red
- Thank you. Hold the reset button for five seconds and the light should turn green. I've also told the host, so someone can come first thing if it doesn't.
What changes for you
- Problems caught before they become reviews.
- It checks in during the stay and passes complaints straight to you with every detail, while there's still time to put them right.
- Most questions answered without you.
- Wi-Fi, check-in, bins, parking, the nearest pharmacy. Answered in seconds, in the guest's language, at any hour.
- Extras offered once, at the right moment.
- A late flight gets a late check-out offer. An airport arrival gets a transfer. It takes down a complete request, so all you do is say yes.
- A record that protects your licence.
- Quiet-hours reminders, parties politely refused, and a log of every noise or house-rule incident, ready if your building ever complains.
It never promises anything that costs you money.
- No refunds, discounts or free extras. It can offer what you sell, but every request that costs money comes to you to approve.
- No missed emergencies. Leaks, lock-outs and injuries reach you immediately. If an alert can't be delivered, the guest is told, never left waiting.
- No door codes to the wrong person. Codes go only to a guest matched to a current booking, and only during their stay.
Every version is tested against around 650 scripted guest conversations before it talks to a real guest. The money, emergency and door-code cases have to pass every time.
How a pilot works
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We set it up for you
Your house manual, rules, extras and who to call, in your brand and your tone. Guests reach it from a QR code in each apartment.
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Thirty days, free
On 10 to 20 of your units. Your team stays in charge of anything that needs a person.
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You see the results
Questions answered without you, problems caught early and extras captured, measured without keeping your guests' conversations.
Built by an operator, set up by hand.
Black Fig AI is part of Black Fig, a short-term rental business being built in the Algarve by Sam Roberts. We work with a small number of property managers at a time, and Sam sets up each one personally.